Frequently Asked
Questions

GenzeStack is a full-service digital transformation company. We help businesses build scalable SaaS products, migrate to the cloud, and create exceptional digital experiences through expert engineering, design, and strategy.

Yes, GenzeStack is a government-registered MSME (Udyam). Our registration details is Udyam Registration No: UDYAM-UK-05-0135518.

We work with startups (Seed to Series B), scale-ups undergoing rapid growth, and enterprise companies modernizing their tech stack. Our sweet spot is B2B SaaS companies, though we've successfully delivered projects across fintech, healthtech, e-commerce, Edu-Tech, and more.

We offer both fixed-price project engagements and time-and-materials retainers. Fixed-price works well for well-defined projects; retainers are better for ongoing product development. All pricing is transparent — no hidden fees.

Our minimum project engagement is ₹10,000 for well-scoped consulting or design work. SaaS development projects typically start at ₹30,000 for an MVP. We offer flexible payment schedules tied to project milestones.

We're framework-agnostic but specialize in Next.js / React frontends, Node.js or Go backends, PostgreSQL and Redis for databases, and AWS/GCP for infrastructure. We'll recommend the stack that best fits your project's needs, not just our preferences.

Security is non-negotiable for us. Every project includes OWASP top 10 mitigations, data encryption at rest and in transit, regular dependency audits, secrets management via Vault or AWS Secrets Manager, and penetration testing on request. We can also assist with SOC 2 and ISO 27001 compliance.

After launch, clients have access to our support portal, dedicated Slack channel, and monthly check-in calls. Our retainer plans cover ongoing maintenance, feature development, performance monitoring, and security patching. Response time SLAs range from 4 hours (Enterprise) to 48 hours (Starter).

Yes. All delivered code comes with a 30-day warranty covering bugs and defects at no additional cost. For production-critical issues, we offer emergency response within 2 hours regardless of your support tier.