Refund Policy

1. Refunds

New customers are eligible for a full refund within 7 days of their first subscription purchase.

Refund requests made after 7 days will not be eligible for a refund.

Subscription renewals, upgrades, custom development services, setup fees, and third-party charges are non-refundable.

To qualify for a refund, the account must be in good standing, without any violations of our Terms of Service or Acceptable Use Policy.

2. Cancellations

You may cancel your subscription at any time.

After cancellation, your subscription will remain active until the end of the current billing period.

No additional charges will be applied after cancellation.

3. Refund Request

To request a refund, please email us at hello@genzestack.com with:

• Your full name
• Registered email address
• Subscription details
• Reason for cancellation

4. How to Request a Refund

To request a refund, please send an email to hello@genzestack.com from the administrative email address associated with your GenzeStack account. Your email must include:

• Your full name and company name.
• The email address of the super administrator account.
• A brief explanation of why you are requesting a refund (to help us improve our platform).

5. Processing Time

Approved refunds will be processed within 5–7 business days to the original payment method.